Cal Center Agent - Dubai, United Arab Emirates - Dicetek LLC

Description

Education:Bachelor's degree or above. Also, Completion of customerservice training programs or relevant certifications may bebeneficial.

Operations

• Warmly welcoming customers andvisitors .
• Understanding thecompany's operations and be able to assist clients byproviding information about products,services.
• Responding to customer inquiries& complaints in person, via phone, via email, vissystem
• Resolving customer issues, concerns, orcomplaints in a timely and efficient manner or escalating complexissues to the appropriate department or supervisor asneeded
• Engaging with customers to build rapportand enhance their overallexperience.
• Encouraging customer feedback andaddressing any issues proactively
• Monitoringand ensuring the security and safety of the premises and followingsecurity protocols and addressing any securityconcerns.
• Coordinating & communicatingwith the relevant the company's Business departments in aclear and concise manner to meet customerneeds.
• Maintaining accurate records of customerinteractions and relevant information through the Daily LogSystem
• The Agents are liable to keep all theCompanies information (location, employee details, contact numbers)in complete discretion andconfidentiality.
• Managing multiple taskssimultaneously, such as answering phones, attending to visitors,and handling administrativeduties
• Communicating effectively withcolleagues to share information and updates wheneverneeded.
• The Agents Supervisor to maintain onefile with all details and is responsible for updating thesame.
• Responding calmly and efficiently incrisis situations and follow established protocols for emergencyprocedures.