Chocolate Experience Designer - dubai - Choco Zen

    Choco Zen
    Choco Zen dubai

    2 hours ago

    Description
    Overview

    We are looking for a creative and multidisciplinary Chocolate Experience Designer to design how customers experience our brand across physical, sensory, and interactive touchpoints. This role goes beyond product — it transforms chocolate into a journey through storytelling, tasting rituals, gifting moments, retail theater, and immersive activations. You will design and orchestrate memorable chocolate experiences across stores, pop-ups, events, workshops, and packaging interactions — blending creativity, design thinking, and sensory engagement. The ideal candidate combines experience design, brand storytelling, and spatial or sensory creativity, with a passion for food, culture, and emotional customer connection.

    Responsibilities
    • Design end-to-end chocolate experiences across retail, events, and brand activations.
    • Create experience concepts for: tasting journeys; chocolate rituals; guided flavor flights; gifting experiences; interactive displays; translate brand stories into physical and sensory experiences.
    • Develop themed experience concepts for seasonal launches and limited editions.
    • Design in-store chocolate experiences including tasting counters, discovery zones, and interactive displays.
    • Collaborate with retail and visual merchandising teams on customer journey flow.
    • Create experiential concepts for: pop-up stores; kiosks; mall activations; chocolate bars & counters.
    • Ensure experiences are immersive, premium, and operationally practical.
    • Design gifting journeys and unboxing rituals for premium chocolate collections.
    • Work with packaging and innovation teams to create interactive packaging moments.
    • Develop storytelling elements inside gift boxes and collections.
    • Elevate corporate and seasonal gifting into memorable brand moments.
    • Conceptualize chocolate workshops, tasting events, and community experiences.
    • Design interactive formats such as: chocolate-making sessions; pairing experiences; sensory tasting classes; family & kids chocolate labs.
    • Collaborate with Events & Activations teams on execution standards.
    • Design experiences using taste, texture, aroma, sound, and visual cues; work with chefs and product teams to build flavor storytelling journeys.
    • Create scripts and frameworks for guided tastings and product storytelling.
    • Develop brand rituals and signature experience formats.
    • Work closely with Brand & Marketing, Innovation & R&D, Retail Experience, Packaging Design, and Events & Activations to align experience design with campaign themes and product launches; prototype and test new experience formats before rollout.
    Qualifications & Skills
    • Bachelor's degree in Experience Design, Brand Design, Interior/Spatial Design, Hospitality, or Creative Direction.
    • 4–8 years experience in experience design, brand activations, hospitality concepts, or experiential marketing.
    • Strong understanding of customer journey design and emotional touchpoints.
    • Experience in retail, food, luxury, or lifestyle brands preferred.
    • Ability to translate brand identity into physical and interactive experiences.
    • Strong concept development and presentation skills.
    • Visual thinking and storytelling ability.
    • Passion for food, chocolate, culture, and sensory design.
    • Fluent in English (Arabic is a plus).
    #J-18808-Ljbffr

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