Call Center Agent – Freezone Experience - Ajman - Tafaseel BPO

    Tafaseel BPO
    Tafaseel BPO Ajman

    12 hours ago

    Description

    Job Summary:
    We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a Freezoneenvironment.

    The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner.


    Key Responsibilities:

    • Handle inbound and outbound customer calls efficiently and professionally.
    • Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations.
    • Address customer inquiries, concerns, and complaints with empathy and professionalism.
    • Escalate unresolved issues to the appropriate departments in a timely manner.
    • Maintain detailed records of customer interactions, transactions, feedback, and complaints.
    • Meet performance metrics including call quality, response time, and customer satisfaction.
    • Stay uptodate with Freezone procedures, policies, and updates to ensure accurate communication with clients.
    • Collaborate with internal teams to resolve customer issues and improve service delivery.

    Requirements:

    • Proven experience working in a Freezone environment (e.g., customer service, administrative, or licensing support roles).
    • Minimum of 3 years in a customer service or call center role.
    • Excellent communication skills in English (Arabic is a plus).
    • Strong problemsolving and interpersonal skills.
    • Ability to work under pressure and manage multiple tasks.
    • Proficient in MS Office and CRM systems.
    • Flexible to work shifts, including weekends if required.

    Preferred Qualifications:

    • Familiarity with UAE Freezone regulations and services.
    • Experience handling inquiries related to business setup, licensing, or visa processes in Freezones.
    • Multilingual capabilities are a plus.
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