- Handle inbound and outbound customer calls efficiently and professionally.
- Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations.
- Address customer inquiries, concerns, and complaints with empathy and professionalism.
- Escalate unresolved issues to the appropriate departments in a timely manner.
- Maintain detailed records of customer interactions, transactions, feedback, and complaints.
- Meet performance metrics including call quality, response time, and customer satisfaction.
- Stay uptodate with Freezone procedures, policies, and updates to ensure accurate communication with clients.
- Collaborate with internal teams to resolve customer issues and improve service delivery.
- Proven experience working in a Freezone environment (e.g., customer service, administrative, or licensing support roles).
- Minimum of 3 years in a customer service or call center role.
- Excellent communication skills in English (Arabic is a plus).
- Strong problemsolving and interpersonal skills.
- Ability to work under pressure and manage multiple tasks.
- Proficient in MS Office and CRM systems.
- Flexible to work shifts, including weekends if required.
- Familiarity with UAE Freezone regulations and services.
- Experience handling inquiries related to business setup, licensing, or visa processes in Freezones.
- Multilingual capabilities are a plus.
- Work in company
Accountant (Min 2 Years Exp) - Freezone Filing Experience
Only for registered members
We are looking for a reliable and detail-orientated accountant to join our team in Dubai (JVC). · The ideal candidate must have hands-on experience with UAE Freezone accounting and filing. · Key Responsibilities include:Maintain day-to-day bookkeeping and accounting records · Han ...
Dubai1 month ago
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We are looking for a skilled and experienced Welder to join our team. · Perform welding works using MIG / TIG / ARC / Gas welding · Read and interpret drawings and welding symbols · ...
Ajman2 weeks ago
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This is a full-time on-site position for a Junior Accountant located in Al Hamriyah. · Managing financial records,processing invoices and expense reports,reconciling accounts,, ...
Al Hamriyah3 weeks ago
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This is a full-time, · on-site Human Resources · Assistant role based in Sharjah, · UAE. The Human Resources · Assistant will support daily HR operations, · acluding employee record management, ...
Al Hamriyah1 month ago
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This is a full-time Buyer role located in Al Hamriyah. The Buyer will be responsible for sourcing, negotiating and procuring machinery materials and services efficiently and cost-effectively. · ...
Al Hamriyah1 week ago
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This is a full-time on-site role located in Al Hamriyah for the position of Inside Sales Representative. The individual will be responsible for engaging with customers, generating leads, following up on sales inquiries, · and maintaining excellent customer service. · ...
Al Hamriyah2 weeks ago
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We have a new opportunity for Compliance Officer- Freezone with our client. ...
Sharjah1 month ago
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We are looking for a Sales Head with strong knowledge of company formation services in UAE, · Must hold a bachelors degree in Business, Management or related field. · Proven experience as Sales Head / Sales Manager in company formation or business set up services. · ...
Sharjah1 month ago
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We have a new opportunity for Assistant Manager - Digital Marketing with our client. · 4–5 years of relevant experience in similar role. · 2–3 years of experience of managing a team · Experience in launching digital marketing strategy · ...
Sharjah4 weeks ago
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We are looking for a dynamic and proactive Partnership Consultant to join our team. The ideal candidate will be responsible for building, nurturing, and expanding strong relationships with channel partners. · ...
Sharjah1 day ago
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Ensure ongoing compliance with Free Zone authority regulations, AML/CFT requirements, and applicable UAE laws. · ...
Sharjah1 month ago
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The RolePosition Title: Compliance Officer Employment Type: Full Time Salary: up to 8K AED depending on experience and qualifications plus phone with postpaid plan laptop and annual airline ticket Job Location Sharjah UAE About the Client A dynamic Freezone organization to empowe ...
Sharjah1 month ago
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The role requires a graphic designer to conceptualize, design and produce marketing materials. · ...
Sharjah2 weeks ago
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Manage contract or subscription renewals, negotiating terms, retaining customers and ensuring continuity of services. · ...
Sharjah1 month ago
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We have a new opportunity for Partnership Specialist / Consultant with our client. · This role involves creating and implementing partnership strategies onboarding and maintaining relationships collaborating with internal teams to ensure successful joint initiatives. · ...
Sharjah3 weeks ago
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A dynamic Freezone organization seeks a Business Developer to empower entrepreneurs within UAE thru hassle-free business setup and versatile licensing solutions. · Provides straight forward, transparent, and accurate information related to the requirements of the clients. · Coord ...
Sharjah1 month ago
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The Client Experience Ambassador serves as the first point of contact for clients and visitors ensuring a warm welcome and a seamless experience. This role is responsible for assisting clients with business license and company-related queries processing applications through the c ...
Sharjah6 days ago
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Digital marketing professional with passion for performance strategy and growth sought to join team at freezone in Sharjah as Assistant Manager Digital Marketing. · ...
Sharjah1 month ago
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Join a Global Leader in Workforce Solutions Net2Source Inc. · ...
Sharjah2 weeks ago
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We are looking for an experienced and results-driven Business Setup Consultant to join our team in Sharjah.This role requires strong sales capabilities, attention to detail, and a customer-focused mindset. · Guide clients through company formation processes in Mainland and Freezo ...
Sharjah1 week ago
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We are looking for an energetic and target-driven Telecaller / Tele Sales Executive to promote and sell our business consultancy services. · Make outbound calls to potential clients using provided leads · ...
Sharjah3 weeks ago
Call Center Agent – Freezone Experience - Ajman - Tafaseel BPO
Description
Job Summary:
We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a Freezoneenvironment.
The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner.
Key Responsibilities:
Requirements:
Preferred Qualifications:
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Accountant (Min 2 Years Exp) - Freezone Filing Experience
Only for registered members Dubai
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Welder
Only for registered members Ajman
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Junior Accountant
Only for registered members Al Hamriyah
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Human Resources Assistant
Only for registered members Al Hamriyah
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Buyer
Only for registered members Al Hamriyah
-
Inside Sales Representative
Only for registered members Al Hamriyah
-
Compliance Officer- Freezone
Only for registered members Sharjah
-
sales head
Only for registered members Sharjah
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Assistant Manager
Only for registered members Sharjah
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Partnership Consultant
Only for registered members Sharjah
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Compliance Officer
Only for registered members Sharjah
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Compliance Officer
Only for registered members Sharjah
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Graphic Designer
Only for registered members Sharjah
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Renewals Advisor
Only for registered members Sharjah
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Partnership Specialist
Only for registered members Sharjah
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Business Developer – Partnerships
Only for registered members Sharjah
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Client Experience Ambassador
Only for registered members Sharjah
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Digital Marketing Assistant Manager
Only for registered members Sharjah
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Assistant Manager – Digital Marketing
Only for registered members Sharjah
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Business Setup Consultant
Only for registered members Sharjah
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Telecaller executive
Only for registered members Sharjah
