Risk & Fraud Manager (Crypto Casino) - dubai - Blitzed

    Blitzed
    Blitzed dubai

    4 days ago

    Description
    About Blitzed

    Blitzed is a fast-growing crypto casino and sportsbook focused on building a trusted, high-performance product for players globally.

    We operate in a fast-moving environment where fraud, abuse, and payment risk can scale quickly—so strong risk controls and rapid decision-making are critical.

    The Role

    We're hiring a Risk & Fraud Manager to own fraud prevention, bonus abuse controls, chargeback/dispute management, AML/KYC escalation support (where applicable), and day-to-day risk operations.

    You'll build systems, rules, and processes that reduce losses and protect Blitzed's players and platform—without killing conversion.

    What You'll Do
    • Own Blitzed's fraud and risk strategy across account security, payments, bonus abuse, and player behaviour.
    • Design and maintain risk rules: velocity checks, device/IP signals, geo rules, payment method controls, wagering/bonus triggers.
    • Monitor suspicious activity daily: multi-accounting, collusion, arbitrage, bonus abuse rings, payment fraud, stolen credentials.
    • Lead investigations and case management: evidence gathering, decisioning, documentation, and escalation paths.
    • Work closely with Payments/Finance on disputes and chargebacks (where relevant), including root-cause analysis and prevention.
    • Partner with Customer Support to create clear playbooks for flags, holds, verification, and comms templates.
    • Maintain brand safety and responsible gambling risk controls (flag harmful behaviour patterns; route to correct flows).
    • Liaise with vendors (KYC, fraud scoring, payment processors, wallet providers) and optimise configurations.
    • Produce weekly/monthly reporting: fraud loss rate, false positives, bonus abuse rate, chargeback/dispute rate, approval rate impact.
    • Build a risk ops cadence: dashboards, SLAs, shift coverage needs, incident response and post-mortems.
    • Continuously test and improve: tighten controls on abuse while maintaining strong onboarding and deposit conversion.
    What Success Looks Like (First 60–90 Days)
    • Clear fraud taxonomy + playbooks (what gets flagged, held, verified, banned, or limited).
    • Risk rule set implemented and iterated (bonus abuse + payment fraud controls tightened).
    • Cleaner metrics: reduced fraud losses/abuse, stable conversion, faster case turnaround times.
    • A simple, reliable dashboard + reporting rhythm for founders/ops.
    Compensation & Working Environment
    • Competitive salary + performance bonus
    • High ownership and direct impact on profitability
    • Ability to build the risk function and tooling from the ground up
    • Flexible working and fast-moving team
    Qualifications
    • 3–6+ years in fraud/risk operations (ideally high-volume consumer platforms: iGaming, fintech, payments, e-commerce).
    • Strong investigation skills: pattern recognition, evidence-based decisioning, clear documentation.
    • Familiarity with key fraud vectors: multi-accounting, device spoofing, promo abuse, ATO, payment fraud.
    • Comfort with data: pulling reports, analysing trends, setting thresholds, and tracking KPI impact.
    • Excellent stakeholder management—able to work with Support, Payments, Product, and Growth without friction.
    • Calm under pressure and able to make fast, consistent calls in ambiguous situations.
    Nice to Have
    • iGaming/casino or sportsbook risk experience (collusion, chip dumping, syndicates, arbitrage).
    • Experience with crypto rails and wallets (on-chain awareness, wallet clustering basics, transaction pattern flags).
    • Familiarity with KYC/AML processes and escalation workflows (even if handled by a compliance lead).
    • Experience configuring fraud tools / rule engines / KYC vendors.
    KPIs You'll Own
    • Fraud loss rate (% of deposits / NGR impacted)
    • Bonus abuse rate & promo leakage
    • Chargeback/dispute rate (where applicable)
    • False positive rate (good users wrongly blocked)
    • Time-to-decision / case SLA
    • Deposit approval rate impact (risk vs conversion balance)
    #J-18808-Ljbffr
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