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- To attend and handle all incoming and outgoing F&B reservation requests, as per the hotel standards and procedures.
- To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
- To recognize potential clients and to transmit information to the Sales Department.
- To recognize VIP guests and to apply the concerned policies.
- To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
- To promote the hotel outlets and to have a perfect knowledge of the timing.
- To always be updated of any private party in one of the restaurant.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To report all guest comments or complaints.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To know the competitors and to gather information about their activities and sales.
- To provide updated reports and statistics to the Management and other departments.
- To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
- To support reception training in reservations techniques and procedures.
- To carry out special projects according to the assignments.
- Educated to college degree
- 2+ years' experience in hospitality or similar customer service role
- Computer Literate including MS Office and email
- Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication
- Team Player - Collaborates positively and effectively with others and team
Restaurant Reservations Officer - Dubai, United Arab Emirates - SOFITEL
Description
Job Description
Qualifications