Account Health VoS Manager - Dubai, United Arab Emirates - Amazon UAE

Description

understand key pain points of sellers related to account healthProvides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.

Liaises with other departments as required to resolve Seller's issues and questions.

Support with deep dives in Bad Actor prevention, seller identity verification analysis, assist account managers to unblock Restricted ProductsMaintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.

Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Basic QualificationsBachelor's Degree.
Experience in compliance, risk assessment background in consulting, banking industry is mandatory.
Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
Demonstrates excellent time-management skills and the ability to work independently & self manage on priority tasks.
Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns.
Self-disciplined, diligent, proactive, positive, results oriented attitude.
Team player capable of learning and sharing knowledge in global team environment.
Ability to maintain high levels of confidentiality and data security standards.
Demonstrate flexibility to work overtime hours as per business requirement.
Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.


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