Hotel Receptionist - Abu Dhabi, United Arab Emirates - MIDDLE WORLD PROPERTY AND GENERAL MAINTENANCELLC

Description

Job Description:

Greeting and ensuring that guests areaccommodated are the primary roles of a hotel receptionist, oftenreferred to as a hotel front desk agent or clerk.

The hotelreceptionist is typically the first hotel employee guests encounterwhen they arrive at a hotel, so easy conversationalists with awelcoming, courteous manner will help set the right tone in thisrole.

They?re also tasked with managing reservations and checkingout guests. Receptionists work for both large hotel chains orsmaller, private facilities.

Because hotels serve guests at allhours, receptionists may need to work weekend and holiday shiftsduring any range of the establishment?s operating hours.

Often anentry level position, hotel receptionists report to the frontoffice or hotel manager. Experience as a receptionist can kickstart a career in a variety of roles within the hospitalityindustry.


Responsibilities:

• Hotel receptionists greet incomingguests and welcome them to the hotel. They confirm reservations,explain hotel amenities, give directions to rooms, and produce roomkeys. They also arrange for luggage to be brought to rooms uponrequest.
• From providing additional linens to handlingcomplaints about noise or room temperature, hotel receptionists areresponsible for accommodating guests during their shifts. Theycontact necessary personnel, such as managers or housekeeping, tohandle specific requests or complaints.
• Hotelreceptionists take all incoming calls at a hotel. They handle phonereservations, confirm previously-made reservations, give directionsto the hotel and answer any questions customers have about thelodgings.

Qualification:

• Strong interpersonal, verbalcommunication, and customer service skills are the top abilitiesneeded for hotel receptionists. They should be patient and displayabove-average organizational skills. The abilities to dealeffectively with crises and work with a diverse population areessential for this position.

The following skills are commonlysought after by employers:

• Math skills ? calculatingguest charges and settling room payments as well as processinginvoices and completing payment transactions require basic mathskills from receptionists Attention to detail ? in order tomaintain a functioning front desk, receptions are highly organizedand detail-oriented
• Multitasking ? hotel receptionistsoften juggle many requests at a time and are good at prioritizingtasks without missing a beat Customer service ? as the first inline to respond to guest complaints and special requests, hotelreceptionists excel at dealing with people in a professional, calmmanner. They are natural listeners who understand the importance ofverbal and non-verbal communication