Customer Service Representative - Abu Dhabi, United Arab Emirates - Client of Talentmate

Description

Job Description
The Customer Service Executive is responsible for providing exceptional customer service, resolving inquiries and complaints, and maintaining customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset. The Customer Service Executive interacts with customers through various channels, including phone, email, and live chat.
Responsibilities

• Respond to customer inquiries and provide accurate and timely information.
• Resolve customer complaints in a professional and efficient manner.
• Ensure customer satisfaction by meeting their needs and expectations.
• Maintain accurate customer records and update information as required.
• Collaborate with other departments to address customer issues and concerns.
• Follow up with customers to ensure their concerns are resolved.
• Identify and escalate unresolved customer issues to the appropriate team.
• Stay updated with product knowledge and company policies to provide accurate information.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to handle difficult customers and resolve conflicts.
• Strong problem-solving and decision-making abilities.

Job Details

Role Function:
N/A

Work Type:
Full-Time

Role Level:
Mid-Level


Country:
United Arab Emirates

City:
Abu Dhabi

Number of Vacancies:

1

Job Category:
Customer Service

Company Website:

Desired Candidate Profile

Education:
Any Graduation()


Gender:
nm


Nationality:
Any Nationality