Business Analyst - Dubai, United Arab Emirates - Talent Pal

Talent Pal

Verified Company

Dubai, United Arab Emirates

6 days ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Having been founded in 2017, we're the fastest-growing eyewear company in the Middle East.

We have a clear mission here, and that is to provide access to quality eyewear at unmatched value by creating and curating the right designs for the region.

We believe that everyone should be able to express themselves authentically and confidently—and we're on the way to making that happen

Fast forward to today and we have a retail footprint of 55+ stores across four countries (KSA, UAE, Bahrain and Kuwait) as well as already becoming the largest online eyewear retailer in our space.

It's been a phenomenal journey so far, with more than 650 employees who embody our core values of Integrity, Ownership, Boldness and Optimism, it's what has allowed us to scale at this pace and culminated in us being a certified 'Great Place to Work 2023' across all of our offices.

Our people are our strength, and we have a team of diverse (49% female, 31+ different nationalities), smart thinkers who are encouraged to think creatively and empowered to turn their ideas into actions.

To support this growth, we are looking for intelligent, ambitious, and confident individuals that can bring fresh and innovative thinking to eyewa and play a part in driving the company forward on its truly exciting journey.

We are recruiting for Business Analyst to join our Operations department, with a focus on optimizing customer service and improving overall customer experience.

In this role, you will be responsible for analyzing data, identifying trends, and providing actionable insights to drive operational excellence.

Responsibilities:

Utilize data analytics and business intelligence tools to analyze customer data, identify patterns, and generate insights to improve customer retention and experience.
Conduct thorough research and analysis of customer behavior, preferences, and feedback to identify pain points and propose actionable solutions.
Collaborate with the Customer Service team to define and measure key performance indicators (KPIs) that align with business objectives and drive customer satisfaction.
Work closely with crossfunctional teams to develop and implement customercentric initiatives and enhancements.
Establish and maintain dashboards, reports, and metrics to monitor customer service performance, identify areas for improvement, and track progress over time.
Collaborate with stakeholders to define and prioritize customer experience projects and initiatives, ensuring alignment with business goals and objectives.
Stay uptodate with industry trends, best practices, and emerging technologies related to customer experience and operations excellence.

Requirements:

Bachelor's degree in Business Administration, Analytics, or a related field. A Master's degree is preferred.
Proven experience as a Business Analyst or similar role, ideally from a consulting background
Strong analytical skills with expertise in data analysis, statistical modeling, and visualization tools.
Proficiency in SQL and experience with data manipulation and analysis using SQL.
Familiarity with business intelligence and data visualization platforms (e.g., Tableau, Power BI, or similar).
Excellent problemsolving abilities and ability to translate data into actionable recommendations.
Strong communication and collaboration skills to effectively work with crossfunctional teams.
Detailoriented mindset with a focus on delivering highquality results.
Ability to adapt to a fastpaced and dynamic work environment.