Assistant Director of Housekeeping - Dubai, United Arab Emirates - ACCOR

    ACCOR
    ACCOR Dubai, United Arab Emirates

    2 weeks ago

    Accor background
    Permanent
    Description

    Job Description

  • Assist in monitoring Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
  • Assist in overseeing laundry operations
  • Schedule with Director of Housekeeping routine quality control inspections of all Housekeeping areas
  • Inspect guest and public areas on a regular basis to ensure that furnishings, facilities, and equipment are clean and in good condition; make recommendations to Director of Housekeeping accordingly regarding upkeep
  • Assist in managing spring cleaning schedules
  • Maintain open channels of communication with other department heads and General Manager and Executive Assistant Manager
  • Establish and maintain productive team relations and work with Human Resources to ensure that team members' performance is effectively managed
  • Assist in maintaining appropriate standards for dress, hygiene, uniforms, appearance, and conduct of Housekeeping personnel
  • Conduct regular department meetings in absence of Director of Housekeeping
  • Identify and ensure highest possible standards of cleanliness, maintenance, guest room supplies and amenities at a realistic cost
  • Supervise outside contractors to ensure contractual compliance
  • Assist the control of Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
  • Implement assigned tasks during emergencies such as fires, power failures and flooding
  • Act within budget limits and contacts superior in case of any outstanding and/or unforeseen costs effecting hotel performance
  • Assist Director of Housekeeping in the preparation and management of the department's budget
  • Perform related duties and special projects assigned
  • Prompt handling of Lost and Found articles

    • Financial Responsibilities

  • Assists the Director of Housekeeping in the preparation and management of the department's budget. Duties include:
  • Preparation of the Housekeeping budget
  • Monitoring and controlling inventories for operating equipment, linen and uniforms to ensure the control and maintenance of par stocks and costs
  • Controlling and analyzing department costs on an ongoing basis to ensure performance against budget
  • Managing the department's expenses

    • Occupational Health and Safety Responsibilities

  • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within H&S guidelines and ensuring direct reports do the same
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements

    • PERSONAL ATTRIBUTES

  • Must be able to lead and manage a team and have previous experience of doing so
  • Knowledge of Opera Property Management System would be desirable
  • Must be proficient in Microsoft Office
  • Negotiation skills
  • Delegation skills
  • Training and coaching skills
  • Administrational skills
  • Organizational & time management skills
  • Professionalism
  • Communication skills (written/verbal)
  • Goal focus
  • Initiative
  • Quality awareness
  • Leadership skills

    • Qualifications

  • Degree in Hotel Management

    • EXPERIENCE

  • Minimum 5 years Housekeeping experience preferably in a luxury hotel environment with 3 years at management level

    • Additional Information