Head of Product - Dubai - Intelligent Solutions HR Consultancy

    Intelligent Solutions HR Consultancy
    Intelligent Solutions HR Consultancy Dubai

    2 days ago

    د.إ650,000 - د.إ1,200,000 (AED) per year
    Description

    General Overview

    We are hiring a Head of Product & Customer Experience (CX) for our client, a leading organization operating within the insurance and digital distribution space. This is a senior leadership role with full ownership of a designated line of business or channel, carrying end-to-end responsibility for product strategy, customer experience, growth, and financial performance.

    The role acts as the P&L owner for the assigned business line and blends product leadership, CX excellence, and growth experimentation. The successful candidate will focus on improving product-market fit, driving conversion optimisation, reducing customer acquisition costs (CAC), and delivering a seamless end-to-end customer journey. Reporting directly to senior leadership, this role works closely with executive stakeholders and cross-functional teams to accelerate scalable, data-driven growth.

    Key Responsibilities

    Product & Business Ownership

    • Own the full P&L for the assigned line of business, accountable for revenue growth, profitability, and performance outcomes.
    • Lead the product roadmap, ensuring alignment with customer needs, commercial objectives, and market opportunities.
    • Identify, define, and deliver differentiated insurance product propositions in collaboration with internal teams and external partners.
    • Oversee end-to-end product delivery, from ideation and validation to launch and optimisation.

    Customer Experience (CX) Leadership

    • Own the complete customer journey from acquisition and onboarding through servicing and renewals.
    • Identify customer pain points and drive initiatives to improve satisfaction, clarity, and journey efficiency.
    • Champion a customer-first culture across all touchpoints and channels.

    Growth, Experimentation & Conversion Optimisation

    • Act as a growth leader by launching rapid, data-driven experiments across messaging, pricing, UX, and acquisition tactics.
    • Continuously optimise the customer funnel through A/B testing, behavioural insights, and performance analysis.
    • Improve lead-to-quote and quote-to-sale conversion rates through structured experimentation and CX enhancements.
    • Identify and scale high-impact growth loops and low-CAC acquisition strategies.

    Revenue & CAC Management

    • Drive topline growth through refined pricing strategies, upsell and cross-sell initiatives, and customer segmentation.
    • Collaborate with marketing and channel teams to improve lead quality and reduce customer acquisition costs.
    • Analyse campaign, landing page, and funnel performance to improve ROI across channels.

    Technology, Data & Stakeholder Collaboration

    • Work closely with technology and engineering teams to build scalable digital journeys, tools, and platforms.
    • Use data, analytics, and customer feedback to guide prioritisation and strategic decision-making.
    • Maintain strong alignment with senior leadership and contribute to broader organisational strategy and roadmap planning.

    Strategic Talent Leadership

    • Lead targeted talent acquisition initiatives in high-impact areas such as Product, Technology, AI, and Business Analysis.
    • Partner with HR and business leaders to attract and build high-performing, future-ready teams.
    • Ensure hiring strategies align with transformation goals and long-term growth objectives.

    Key Requirements

    • Proven senior leadership experience in Product Management, Customer Experience, Growth, or Digital Business Ownership, ideally within insurance, fintech, marketplaces, or high-growth digital platforms.
    • Demonstrated experience owning or managing a P&L, with accountability for revenue, conversion, and profitability.
    • Strong expertise in product strategy, CX design, funnel optimisation, and growth experimentation.
    • Data-driven mindset with hands-on experience in analytics, experimentation frameworks, and performance optimisation.
    • Ability to lead cross-functional teams across product, marketing, technology, operations, and sales.
    • Strong stakeholder management skills with experience working closely with executive leadership.
    • Entrepreneurial mindset with agility, curiosity, and a test-and-learn approach to scaling growth.
    • Experience building and leading high-performing teams in fast-paced environments.
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