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- Provide technical support to customers via phone, email, or chat.
- Diagnose and resolve software and hardware issues.
- Answer inquiries and address customer concerns.
- Guide customers through product installation and troubleshooting processes.
- Escalate complex issues to the appropriate internal teams.
- Document customer interactions and troubleshooting steps.
- Collaborate with the development team to resolve recurring issues and suggest product improvements.
- Provide timely and accurate feedback to customers.
- Stay updated on product features and enhancements.
Customer Support Engineer - Abu Dhabi, United Arab Emirates - Talent
