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- Strong written and verbalcommunication skill in English
- Able to developrapport with and gain support from Colleagues and Managementstaff
- Ability to work cohesively withco-workers as part of a team
- Ability to focusattention on guest needs, remaining calm and courteous at alltimes
- Ability to promote positive relationswith all guests and patrons
- Able to exercisegood judgment with difficultguests
- Understanding and ability to work in amulti-cultural environment