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- To be an ambassador of the Front Office and the hotel, in and outside the work place.
- To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
- To ensure that all guests / visitors receive a warm welcome, cordially greeting them, helping them out from their car / taxi, opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay.
- To ensure that all guests / visitors receive a fond farewell, cordially greeting them, opening the hotel doors and helping them into their vehicles, as well as bidding them farewell.
- To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
- To assist in securing taxis/transportation for guests/visitors.
- To monitor and direct traffic activity of taxis, limousines, buses and other vehicles, ensuring a smooth and efficient flow.
- To ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost.
- To check the cars / taxi for forgotten items and to respect the Lost & Found procedures.
- To ensure uncompromising levels of cleanliness and maintenance of the work place and to liaise with the housekeeping when necessary.
- To properly use the tools, equipment and stocks and to ask for requisitions accordingly.
- To assist the drivers, valet parking and bell attendants in the daily activity.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
Doorman - Ras Al Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery
