Senior Manager - Dubai, United Arab Emirates - Digitas

Description

Job Description

We are searching for a Senior Technical Program Manager with Salesforce/Adobe Developer experience to manage various Business Systems. You should be customer obsessed and work to provide the best possible programme management experience. You will proactively engage with customers to understand their business needs and deliver high-quality support in a timely manner. You will maintain existing system features/products for the business, and drive global quality improvement processes. A Program Manager should work independently but also partner with other non-Salesforce/Adobe Product, Program teams, and developers on new projects to improve team efficiencies, customer experience, and usability of the org.

Technical & Product

Ability to create and follow up on Digital transformation roadmap and engagements

-Own platform including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.

-Partner with global business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve complex business problems

-Hands on configuration of new and existing to be able to guide and drive teams of developers

-Understanding customer and partner development team needs and translating them into robust business requirements for configuration and development in Salesforce/Adobe

-Create programme plans and presentations to support in requirement closure and articulation

-Drive communication efforts across relevant stakeholders through feature rollout processes and launch announcements

Business Acumen & Operational Efficiency

-Drive agile delivery methods to ensure accurate on time and on cost engagements

-Focus on security, user efficiencies, solving business/customer issues, invent creative solutions, and ensure build accuracy across delivery of programs

Innovative & Analytical Mindset

-Constructively challenge staffing needs constructively and understand each talents role on the project

-Constructively challenge estimations provided

-Understand and mitigate risks using creative ways

People & Leadership

-Takes initiative to challenge an established point of view with respect and openness.

-Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.

-Able to handle complex issues and make decisions even when missing information.

-Capable of proactively developing meaningful relationships with key decision makers.

Self

-Able to adjust performance based on experiences and feedback and showcases agility and flexibility.

-Displays openness to the ideas of others and leverages them when beneficial for the business.

-Demonstrates the growth mindset and proactively adapts behavior and performance for sustained success.

Qualifications

· Bachelor's degree

· Professional experience with Salesforce and/or Adobe configuration and development

· Highly organized, detail-oriented, and ability to work independently

· Solid understanding of and experience working with enterprise level Experience Manager instance

· In-depth understanding of the capabilities and constraints of the Salesforce/Adobe

· Excellent analytical skills, including the ability to define, refine and implement process improvements

· Experience working in a deadline-driven, Agile project management framework

· Excellent verbal/written communication skills; able to effectively communicate with both business and technical teams

· Professional experience with Salesforce Flows/Adobe Experience Manager

· Professional experience with agile scrum methodologies

· Ability to drive business requirements, write user stories and manage development teams

· Professional experience with Service Cloud, Adobe Experience Cloud

· Working experience with BI tools/CMS/CRM/Etc