IT Technical Support - Dubai, United Arab Emirates - Techsoft & Digital IT Group

Description

Responsibilities
- keep computer systems running smoothly and ensure users get the maximum benefit from them
- monitor and maintain computer systems and networks
- talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- replace parts as required
- provide support, including procedural documentation and relevant reports
- follow diagrams and written instructions to repair a fault or set up a system
- set up new users' accounts and profiles and deal with password issues
- respond within agreed time limits to call-outs
- work continuously on a task until completion (or referral to third parties, if appropriate)
- rapidly establish a good working relationship with customers and other professionals, such as software developers
- test and evaluate new technology
- conduct electrical safety checks on computer equipment.


Qualifications
- business information technology
- business systems engineering
- computer networking and hardware
- computer science
- information technology
- internet engineering


Job Types:
Full-time, Permanent


Salary:
From AED5,000.00 per month


Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (required)