Head of Call Center - Dubai, United Arab Emirates - Sundus

    Sundus
    Sundus Dubai, United Arab Emirates

    1 week ago

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    Description

    Position Title: Head of CallCenter

    JPC:3188

    Location:AbuDhabi

    Language:Excellent in English, Arabic (Exclusive for UAENational)

    BackgroundIndustry: BankingIndustry

    JobDescription

    • Cost Management and optimization:Develop and execute strategies to optimize operational costs withinthe contact center, including Staffing, technology, and otherresources.
    • Monitor and analyze key performancemetrics to identify costsaving opportunities and areas forimprovement.
    • Foster a culture of continuousimprovement and employeeengagement.
    • Collaborate with IT and customerexperience teams to enhance digital self-serviceoptions.
    • Manage the effective achievement ofthe team's objectives through setting individualobjectives, managing performance, developing the team, andproviding formal and informal feedback to maximize overallperformance, engagement, andmotivation