Last Mile Driver Team Leader - Dubai, United Arab Emirates - iMile delivery services

iMile delivery services

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

As a Team Leader, you will play a critical role in the management, control and direction of either Outbound, Inbound or Reverse Logistics area of Operations.

The extent of your duties will include:

Perform and support daily management of department duties.
Create an inspiring team environment with an open communication culture.
Oversee daytoday operation.
Monitor team performance and report on metrics.
Listen to team members' feedback and resolve any issues or conflicts.
Encourage creativity and risktaking.
Carry out duties in accordance with trained Standard Operating Procedures (SOPs).
Assign work to staff as required to support the workflow and daily metrics.
Tracking and reporting of hours and schedules for staff.
Follow up and solve processrelated area issues, as required.
Improve flow of order through the area.
Take complete ownership of the team's fleet management.
Proactive in building means and ways to achieve and exceed the assigned goals.
Manage customer service escalations and interface with driver and customer, where necessary.
Support the Operations Manager by ensuring there is sufficient resourcing for the function, including call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity.
Support in the development of a strong culture of health and safety practices and initiatives through the company policy.
Assist with the training of new drivers or team leaders to ensure they have the right knowledge to carry out tasks required.
Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.

Requirements:

Requirements:

Reliability and trustworthiness, keen sense of accountability
Excellent communication skills (written and verbal)
Solid computer skills, especially MS Excel
Experience managing drivers in a logistics industry in UAE
Demonstrated problem solving and analytical skills
Excellent communication and leadership skills
Organizational and timemanagement skills
Ability to make quick and smart decisions under pressure
Experience in coaching and mentoring others to succeed
Able to handle long and short term multiple tasks, whilst working in a fast paced, ambiguous environment

Salary:
AED4,000.00 per month

Experience:

Last Mile: 1 year (required)