Customer Service Representative – Al Futtaim Logistics - Dubai, United Arab Emirates - Al Futtaim Group

Description

Customer Service Representative – Al Futtaim Logistics Al-Futtaim Logistics is a leading Supply Chain Management company in Dubai, UAE, with our major shareholder being one of the largest business houses in the lower Gulf region.

Al-Futtaim logistics, started as a small warehouse for Al-Futtaim products about 25 years ago, and has developed over the years into one of the largest logistics service providers in the UAE.

We have nearly 500 people on our diverse team from 20 different countries.

We offer superior pan-Arab supply chain management solutions including warehousing and distribution, freight forwarding as well as IT solutions and Supply Chain Design and Consulting.

The company has an international network of offices and agents for overseas freight and warehousing and distribution centers in all major UAE cities and ports.

We are currently looking to recruit a Customer Service Representative to ensure that daily customer requirements are managed and planned for operations and other internal departments within agreed service levels and adhering to all freezone rules and regulations.

The key responsibilities are as follows:

• Inbound and Outbound system functionality - GR & GI accuracy
• Inbound and Outbound documentation - accuracy in customs documentation
• Reporting - accurately updating of all internal reports and in agreed time
• Customer Service - increasing the customers confidence
• Inventory Controls - PI counts & subsequent system transaction

To be successful in this role, you will have the following skills/experience:* At least 1 year experience within a customer service role

• Excellent organizational and time management skills
• Good communication skills both written and oral - in English language compulsory.
• Be prepared to work in shifts or additional hours depending on customer requirement.
• Ability to work well as a team with 100% customer focus.
• An enthusiastic, flexible and positive attitude towards providing excellent service to our customers.
• Excellent telephonic etiquettes is essential.
• Degree educated compulsory.
• Working knowledge in MS office, especially excel and preferably in any WMS system.

About The Company Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise.

Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region.

Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario.

The Group's continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy.

This, linked with the Group's belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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