Customer Success Account Mgmt - Abu Dhabi, United Arab Emirates - MICROSOFT

    MICROSOFT
    MICROSOFT Abu Dhabi, United Arab Emirates

    2 weeks ago

    Default job background
    Description

    Customer Relationship Management

    Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.

    Customer Success Leadership - Customer Strategy and Growth

    Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.

    Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.

    Customer Success leadership - Delivery and program Management

    Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.