Customer Service Representative - Dubai, United Arab Emirates - Client of Recruits Management Consultancy

Description

Our client, a prominent player in the retail industry, is seeking enthusiastic and customer-focused individuals to join their team as Customer Service Representatives.

As a Customer Service Representative, you will be the frontline ambassador for the brand, providing exceptional service to valued customers.

If you are passionate about delivering a positive customer experience and thrive in a fast-paced retail environment, we encourage you to apply.

• Interact with customers in person, over the phone, and through digital channels to provide information and assistance.
• Resolve customer inquiries, concerns, and complaints in a timely and professional manner.

• Assist customers with order placement, tracking, and modifications.
• Coordinate with relevant departments to ensure accurate and timely order fulfillment.

• Stay informed about the latest products, promotions, and policies to provide accurate information to customers.
• Educate customers on product features, benefits, and usage.

• Identify and escalate issues that require additional attention to the appropriate team or supervisor.
• Propose solutions and alternatives to resolve customer problems effectively.

• Identify opportunities to upsell or cross-sell products and services to enhance the customer s shopping experience.
• Meet or exceed sales targets and contribute to revenue growth.

• Maintain clear and positive communication with customers, colleagues, and other internal teams.
• Provide feedback on recurring customer issues to improve overall service quality.

• Accurately document customer interactions, feedback, and transactions in the system.
• Generate reports as needed to track customer service metrics.

• Ensure compliance with company policies, procedures, and guidelines.
• Uphold standards for customer service excellence.

• High school diploma or equivalent; some college education is a plus.
• Proven 4 years of customer service experience, preferably in a retail or similar environment.
• Excellent communication and interpersonal skills.
• Ability to handle challenging customer situations with empathy and professionalism.
• Strong problem-solving skills and attention to detail.
• Familiarity with point-of-sale systems and customer relationship management (CRM) tools.
• Flexibility to work weekends, evenings, and holidays as needed.
• Ability to stand for extended periods and lift/move moderately heavy items.

Desired Candidate Profile