Technical Solution Analyst I - Abu Dhabi, United Arab Emirates - Oracle

Oracle
Oracle
Verified Company
Abu Dhabi, United Arab Emirates

1 month ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description
Technical Solution Analyst I (UAE National H


Applicants are required to read, write, and speak the following languages: English, Arabic


Preferred Qualifications

About the job

Basic Qualifications:


  • At least 4 years of total combined higher education and related work experience, including:
  • Bachelor's degree in Information Systems, Computer Science, Computer Engineering or Software Engineering, Computer Information Systems, Information Technology or equivalent relevant work experience.
  • UAE National
  • Fluent in Arabic

Preferred Qualifications:


  • At least 6 months of strong working knowledge of SQL and must be good in troubleshooting

Detailed Description and Job Requirements


As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.


As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).


Job:
Support


Location:
AE-AE,UAE-Abu Dhabi


Job Type:
Regular Employee Hire


Organization:
Oracle
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