Technical Solution Analyst I - Abu Dhabi, United Arab Emirates - Oracle
Description
Technical Solution Analyst I (UAE National HApplicants are required to read, write, and speak the following languages: English, Arabic
Preferred Qualifications
About the job
Basic Qualifications:
- At least 4 years of total combined higher education and related work experience, including:
- Bachelor's degree in Information Systems, Computer Science, Computer Engineering or Software Engineering, Computer Information Systems, Information Technology or equivalent relevant work experience.
- UAE National
- Fluent in Arabic
Preferred Qualifications:
- At least 6 months of strong working knowledge of SQL and must be good in troubleshooting
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
Job:
Support
Location:
AE-AE,UAE-Abu Dhabi
Job Type:
Regular Employee Hire
Organization:
Oracle
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