Front Desk Agent Russian Speaker - Dubai, United Arab Emirates - Accor- North & Central America

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    Description
    • Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.
    • Adheres to and executes all job task checklist points.
    • Perform registration process by obtaining data from guest and by observing the established guidelines.
    • Review all Group Resumes, VIP reports, daily business reports.
    • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
    • Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
    • Cash handling and credit processing as required, to include Gift Card redemption.
    • To support the Concierge or Telephone Operator as required.
    • Resolve guest complaints or otherwise follow up with manager.
    • Review room queue and work with Housekeeping to expedite turnover.
    • Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
    • Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
    • Post applicable charges for late check-outs requests.
    • Perform daily "bucket check report" against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
    • Ensure that one's cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
    • Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
    • Ensure proper handling and documentation of guest's valuables being secured in hotel safe deposit box.
    • Drive and champion ALL loyalty program.
    • Drive FO Up selling program.
    • Be familiar with hotel services and promotions and promote them.
    • Use Royal Service Manager as the main method of communication throughout the department as required for communication.
    • Take and deliver accurate and timely guest messages.
    • Respond to queries positively.
    • Follow department policies, procedures and service standards, including all safety policies.
    • Other tasks as assigned.