Food & Beverage Manager (Italian Speaker) - Abu Dhabi, United Arab Emirates - Miral Experiences

Description

Oversees and directs all aspects of the outlet's operations under the guidance and supervision of the Food and Beverage Senior Manager, to manage the F&B operations of a full- service immersive, themed Italian eatery, concentrated on ensuring an indelible guest experience, and coach and manage waitstaff for excellent table service and product knowledge.

This position works alongside the F&B Senior Manager/ Executive Chef/Chef de Cuisine to meet the department's Strategic Targets. Draws up direct reports and maintains health and safety standards in the department.

Job Scope:

• Manage the F&B outlets / Restaurant's Daily Operations.
• Monitor and ensure implementation of standard operating procedures of the Restaurant.
• Focus on Service Excellence in line with Theme, Storyline, and Concept designed for an Immersive Dining Experience worthy of our Theme Parks.
• Maintain Food and Beverage Organoleptic Quality,
• Take efficient measures to ensure prompt, accurate and personalized service to all guests to achieve high guest satisfaction levels.
• Handle all complaints generously, efficiently, and according to the Miral Experience guidelines.
• Maintain adequate staffing levels, recruit, train, coach, develop and schedule Colleagues as needed.
• Conduct Performance Appraisals, set Objectives, KPIs and help Direct Reports achieve them.
• Implement and execute the F&B Strategy and Tactical Initiative to achieve financial targets of the Restaurant.
• Review financial reports and statements to monitor Restaurant's performance against budgets.
• Work with the F&B Operations and Corporate teams to determine areas of concern and to offer solutions to improve the Restaurant's performance.
• Contribute to establishing realistic and achievable goals for the Restaurant in line with Park and Corporate Teams
• Maintain a safe and healthy working environment that is compliant with local regulations (ADAFSA) and international (HACCP) best practices.
• Ensure food safety and hygiene measures are implemented.
• Communicate new or amended procedures within the department to keep the outlets updated with changes.
• Attend company learning and development programs and training.
• Plan and organize internal and external special events.
• Manage emergency situations that may arise to minimize possible damage, loss or injury to any guests, colleagues, or company property.
• Contribute through F&B to departmental and company objectives, action plans and KPIs.
• Communicate relevant information with colleagues to improve internal communication within the department and company.
• Ensures working discipline and smooth teamwork between service and other departments.
• Help with the end-of-month or end-of-year inventory in his area of responsibility.
• Motivate colleagues through the effective implementation of incentive and recognition and rewards programs.
• Report safety concerns or incidents to management to minimize risk and maintain a clean safe environment.
• Abide by UAE laws, health, safety & environmental policies, industry and company rules and regulations.
• Communicate relevant information with colleagues to improve internal communication within the department and company.
• Ensures working discipline and smooth teamwork between service and other departments.
• Help with the end-of-month or end-of-year inventory in his area of responsibility.
• Motivate colleagues through the effective implementation of incentive and recognition and rewards programs.
• Report safety concerns or incidents to management to minimize risk and maintain a clean safe environment.
• Abide by UAE laws, health, safety & environmental policies, industry and company rules and regulations.

Qualifications:

• Fluency in Italian language is a must
• College Degree in Management or Hospitality
• Food Hygiene and HACCP Certification
• Solid Knowledge of Full-Service Restaurants Service
• 5 Years experience in Food and Beverage Operations
• 2 Years in F&B Management
• Computer and Microsoft Office knowledge
• English proficiency verbal and written.
• Excellent organizational skills
• Leadership, Led by Example
• Guest-Centric mindset, Service Oriented, Hospitality professional
• A very detail orientated and hardworking team player.
• Analytical, Solution finder
• General Knowledge of Restaurants, various categories
• Familiarity with Food in General and Italian Food Culture in particular
• Knowledgeability in various flavor profiles