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    Hostess - Dubai, United Arab Emirates - One&Only Resorts

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    Description
    • Welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquiries and any other requests and guest orientation of the resort.
    • At the start of the shift to take note of all VIP arrivals and ensure that all special requests have been attended to and auctioned.
    • Ensure all VIP arrival guests as per the daily arrival lists are greeted warmly and personalized as per standard procedures.
    • Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager.
    • Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests.
    • Communicate any special requests or comments immediately to the team and to the Manager.
    • Have a good knowledge of all attractions, sales promotions and resort activities at all times.
    • Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort.
    • Recognize all guests celebrating a special occasion during check-in and ensure that all required departments and actions are taken to for the celebration.
    • Update all guests' profile in opera and after check-in and ensure all passports' scanned copies are attached to the registration cards.
    • All registration cards should be dropped at the end of the shift at the Front Desk back office.
    • Organize for any special amenities for VIP arrivals and complaints handling or special celebration.
    • Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions.
    • Ensure that resort collaterals stocks are in place and set-up to be given to VIP guests and ensure checking with marketing for any new updates.
    • Ensure that agreed magazines titles and newspapers are placed according to instructions.

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