Patient Experience Manager - Dubai, United Arab Emirates - Talent Bridge HR Consultancy Dubai

    Talent Bridge HR Consultancy Dubai
    Talent Bridge HR Consultancy Dubai Dubai, United Arab Emirates

    4 days ago

    Description


    Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai

    Location: Muhaisnah 1, Dubai, United Arab Emirates

    Industry: Healthcare / Patient Services / Hospitality

    Reports To: Hospital Administration / Foundation Leadership

    Salary (tax-free): Please fill in your expectation in the application

    Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai

    About the Role:

    Our client, a prestigious Charity Foundation established in 2022 by a legacy family group with an 85-year history in the UAE, is seeking a Patient Experience Manager to join their new premium hospital in Dubai. The Foundation focuses on healthcare and education, providing a secure and dynamic environment that fosters growth and development.

    This is a unique opportunity to contribute to a foundation-led healthcare initiative at a premium facility. The successful candidate will be responsible for designing and implementing a world-class patient experience, ensuring service excellence and customer satisfaction throughout the patient journey. Candidates with experience in healthcare or high-end hospitality will be ideally suited for this role.

    Key Responsibilities

    • Lead, plan, and implement a premium patient experience strategy across all hospital touchpoints.
    • Ensure every patient receives a seamless, compassionate, and high-quality service from admission to discharge.
    • Collaborate with medical, nursing, and administrative teams to integrate patient feedback into service improvements.
    • Develop, implement, and monitor patient experience policies, standards, and training programs.
    • Conduct regular assessments and satisfaction surveys to measure and improve the patient journey.
    • Manage escalated concerns and resolve issues with empathy and professionalism.
    • Benchmark patient service standards against best practices in both healthcare and luxury hospitality.
    • Train and mentor staff to deliver premium, patient-focused service.

    Candidate Requirements

    • Proven track record in a similar role within healthcare or luxury hospitality.
    • Strong understanding of premium patient or customer experience management.
    • Excellent communication, leadership, and interpersonal skills.
    • Healthcare/medical knowledge is not required, but prior exposure is an advantage.
    • Professional, polished, and customer-focused personality with attention to detail.

    Benefits & Compensation

    • Stable and secure work environment within a prestigious Foundation.
    • Excellent career growth and long-term opportunities.
    • Competitive compensation package and benefits as per UAE Labour Law.

    Similar Job Titles in Dubai

    • Patient Experience Manager
    • Guest Relations Manager Healthcare
    • Patient Services Manager
    • Healthcare Customer Experience Lead

    To Apply

    Please fill in all the fields and submit your CV to this job post.

    About Us

    Talent Bridge HR Consultancy is a Headhunting Company in Dubai, specializing in Executive Search in Dubai.

    Your trusted Recruitment Agency in Dubai for hiring the best Talent in Dubai.

    International Recruitment Consultancy in Dubai.

    76+ Job Vacancies advertised on our Job Portal here:

    #jobsindubai #careersindubai #recruitmentindubai #executivesearchindubai #headhuntingindubai #headhuntersindubai

    #tbhrc #talentbridgedubai #talentbridgehrconsultancy

    #patientexperience #hospitaljobsdubai #healthcarejobsdubai #guestrelations #charityfoundationjobs



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