Product Specialist - Sharjah, United Arab Emirates - Talent Pal

Description

esponsibilities

• ustomer support andrelationship management for the companys digital solutions.
I
• n charge of customer account management forthe MENA region.
M
• anaging daily postsalesrelationships with customers portfolios related to SMS Pushnotifications and Business WhatsApp APIs.
S
• MScampaign management.
A
• ssisting accounts teamin payment followup and submission of quotations and invoices asand when required.
E
• mail Campaign Management(Preferably Mailchimp)
D
• igitals solutionsvendor management.
P
• res sales and postsalestraining and demos
I
• dentify potential upselland Sales opportunities or leads and relay this to the sales team.
D
• etermining technical requirements from newand existing clients during the presales process/customer call andrelaying them to In House technical and sales team on requirements.
K
• nowledge of social media marketing anddigital analytics.
S

kills

• ffective communicationand customerfocus skills
A
• bility to maintainrelations with an existing account and keep looking for potentialupsell opportunities.
K
• nowledge of SMSconnection through API Web services and SMPP (Preferred).
O
• nline marketing (SEO PPC Social Media)
E
• xperience in Twitter Facebook and Linkedinas the primary social networks and use of these for engagingvisitors
E
• xperience in Google Analytics tokeep track of online activity related to products.
A
• bility to work on own initiative and within a teamenvironment.
K
• nowledge of social media andbanners and mobile marketing
K
• nowledge ofkeyword and analysis techniques and software
E
• xceptional eye for detail
E
• ffectivetime management and organizational skills
A