Department Manager- Accessories- Dubai - Christian Dior Couture
Description
POSITION
Role Mission
The Department Manager assists store management to lead and direct all activities required to achieve store business objectives; including but not limited to client development and experience, human resources management, operations, loss prevention, and maintaining Christian Dior Visual Standards while driving employee engagement.
Key Responsibilities
Business Leader
- Work with management to lead the sales and operations functions for Accessories product categories within the store to consistently achieve sales budget objectives.
- Fully support and align with all key business initiatives and new product launches.
- Strong grasp on KPI's and ability to strategize when performance standards are not met.
- Implement Action Plans, previously agreed upon with management, to develop sales for a designated product category and client segment.
- Work with Management to implement clear objectives to the store team and monitor individual productivity, cross selling, and client development.
- Lead and support Company and local events and product launches ensuring client attendance and sales results are met.
- Remain current on all industry news, technology, and key competitors.
Client Development
- Ensure the achievement of business objectives while developing a top client strategy for your department.
- Ensure the implementation and development of Be Dior and Dior Stars initiatives.
- Capture client data to increase and retain client loyalty.
Operations
- Control workflow through successful planning and delegation.
- Ensure maintenance of inventory accuracy and set up quantitative targets related to inventory control.
- Assist Management in maintaining and submitting all payroll records for all boutique employees.
- Maintain visual merchandising standards.
Talent Management
- Work with management to conduct monthly coaching/counseling sessions with employees to review performance and provide timely feedback. Oversee annual performance appraisal process for all store employees.
- Consistently monitor and follow up on productivity goals for the department.
- Work with management to attract, recruit, and retain a high performing team. Build a talent pipeline through networking and competitive shopping.
- Training and development of direct reports for future growth/career path.
- Ensure a consistent and branded onboarding experience for all new employees.
- Facilitate training, in collaboration with the Dior Academy and training team, on new product launches and new brand initiatives.
- Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
PROFILE
Job Requirements
- Minimum of 45 years of sales management experience in retail, luxury retail, or servicerelated industry and proven track record of managing a team of 20 or more.
- Bachelor's Degree is preferred.
- Excellent leadership and people management skills.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage multiple tasks in a fastpaced environment.
- Proven ability to network, recruit, train, develop and assess talent.
- Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, Outlook.
- Commercial awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.
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