Captain Waiter - Dubai, United Arab Emirates - Hotel Chadstone Melbourne MGallery

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    Description
    • To ensure that the Outlet is managed efficiently according to the established concept statements.
    • To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
    • To assign responsibilities to subordinates and to check their performance periodically
    • To be on the floor at all times.
    • To assist in the operations during busy periods.
    • To liaise with the Kitchen and Beverage department on daily operation and quality. To handle all guest complaints, requests and enquiries on food, beverage and service. To establish a rapport with guests maintaining good customer relationship. To ensure that the Outlet / Restaurant cashiering procedures are strictly adhered to. To assist in the revision and updating of the Outlet / Restaurant Departmental Operations Manual on an as needed basis. To assist in planning and organizing festive food promotions within the Outlet / Restaurant manager.