Assistant Manager - dubai - Rivoli Group

    Rivoli Group
    Rivoli Group dubai

    1 day ago

    Description

    Drive business development, operational excellence, and achievement of commercial goals across the region in close collaboration with the Manager – Region, ensuring alignment with Rivoli Group's strategic objectives.

    The Assistant Manager serves as a key contributor and plays an integral role in coordinating initiatives across teams and departments, with hands-on responsibility in retail and support functions.

    Job DescriptionRetail – Business & OperationsWork jointly with the Manager – Region, in monitoring sales and P&L performance for all stores, supporting the achievement of annual budgeted targetsCoordinate with brand teams to maintain optimal stock levels, facilitate merchandising activities, and ensure execution of store upkeep and hygiene standards per SOPsSupport organization and documentation of monthly store visits for self and the regional team; ensure upstream of timely and accurate reportingOversee store scheduling adherence and support operational compliance with mall timingsStaff ManagementCollaborate with the Manager – Region, to ensure stores are adequately staffed per budgetHighlight and address resource and manpower needs with function and division heads under guidanceSchedule and support staff induction, brand, and soft skill trainingsProvide input in evaluating sales performance and support the implementation of performance improvement plans for sales teamsCompile staff rosters, leave planners, and facilitate timely completion of staff appraisals and probation assessmentsAdministrationEnsure the proper documentation and updating of staff leave recordsAssist in managing uniform procurement and issuance, liaising with vendors and HQ, and enforcing grooming guidelinesPrepare and ensure accuracy of documentation for staff allowances and related payments as directedAsset Management & MaintenanceCoordinate routine fit-out, maintenance, and store improvement initiatives under supervision, liaise with contractors and asset management teams.

    Ensure permits and approvals are acquired timely for works, and vendor selection aligns with company requirementsMarketing & PromotionsSupport identification and execution of local promotional activities, including collateral management, mall permissions, and partnership tie-upsFacilitate coordination between brand teams, ROM, and division heads for successful campaign implementationFinance & ComplianceConduct periodic stock takes and surprise audits as scheduled, reporting findings to Manager
    • Region and FinanceValidate petty cash, stock summaries, and POS promotional implementation in line with SOP.
    Support process compliance and documentation for financial transactions and controlsWarehouse & LogisticsCoordinate stock movements, consignments, and inter-store transfers in concert with the warehouse/logistics teamEnsure timely documentation and adherence to standard operating procedures in logisticsCustomer Care & ServiceAssist in managing resolution of service issues and escalation cases, ensuring alignment with HQ Customer CareSupport follow-up and closure of PSF calls and service cases, and maintain accurate recordsLegal & PRO ActivitiesLiaise with the PRO team to ensure compliance with statutory and regulatory requirements related to permits, visas, staff documentation, and payment obligationsAssist in preparation and review of necessary documentation for government and regulatory bodiesLeasing & ExpansionSupport identification and evaluation of new location prospects, assist in lease negotiations, and ensure contracts and statutory documents are completed as per requirementsGeneral & ReportingRegularly upstream local developments, competitor activities, mall updates, and recruitment progress etc.profileBachelor's degree in Business Management or a related streamAt least 5-8 years of relevant experience in retail operations, preferably in luxury or multi-brand environmentsExperience in handling large teams in multiple storesStrong communication, teamwork, and problem-solving abilitiesProven ability to multitask and support cross-functional teamsHigh adaptability, attention to detail, and customer-centric approach
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