Manager - Business Performance - Dubai, United Arab Emirates - Damac Properties Dubai

Description

Define Key Performance Indicators for the verticals to measure performance in line with industry benchmarks that covers all levels within the function Define Service Level and Reverse Service Levels for all the delivery channels and services.

Roll out the KPIs and SLAs after necessary approvals.

Monitoring & Dashboards

Manage creation of Reports, dashboards to create visibility on KPIs and SLAs Automate reports and dashboards to provide real time, efficient and accurate data to key stakeholders Display performance dashboards using the monitors for realtime compliance for the towers as well as team members in the department Create internal customer performance dashboards for the services delivered and the metrics that support customer functions deliverables#J-18808-Ljbffr