Payments Specialist - Abu Dhabi, United Arab Emirates - CAPITEX

    CAPITEX
    CAPITEX Abu Dhabi, United Arab Emirates

    1 week ago

    Description

    We're looking for high-performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly, communicate excellently, and support other team members.

    Some of the job responsibilities you'll have are:

    Processing of local and foreign currency transactions and any investigation related to payments

    Responding to queries from other banks

    Raising RFI's with clients

    Resolving Transaction Screening and Monitoring alerts for payment transactions

    Ensuring excellent customer service by interacting with customers and helping them through their issues

    Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better service our customers

    Working with internal teams to resolve customer issues

    The key competencies we're looking for are:

    Experience in local and international payment, covering processes, investigation, dispute management

    Knowledge of Central Bank UAE regulations for payments

    Knowledge of SWIFT and related processes

    Cheque processing experience is a plus

    Good problem-solving skills in situations where there is no clear process or guidance

    Excellent communication skills and the ability to simplify complex processes for customers

    Great teamwork and the ability to support others even in a busy environment

    Flexible and open to an ever-changing environment and passion for working in a startup

    Perfect spoken and written English

    Arabic language a plus


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