Multi Property Sales Manager - Abu Dhabi, United Arab Emirates - Talent Pal

Description

Job Number Job Category Sales & Marketing

Location The St. Regis Saadiyat Island Resort Abu Dhabi Saadiyat Island Abu Dhabi United Arab Emirates United Arab Emirates VIEW ON MAP

Schedule FullTime

Located Remotely N

Relocation N

Position Type Management

JOB SUMMARY The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery.

The position is responsible for achieving catering revenue goals by actively upselling each business opportunity to maximize revenue.

The incumbent implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE Education and Experience

High school diploma or GED; 2 years experience in the sales and marketing guest services front desk or related professional.

OR

2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; no work experience required.

CORE WORK ACTIVITIES Managing Sales Activities

Manages sales efforts for the hotel including local corporate and social catering.

Works collaboratively with offproperty sales channels (e.g. Sales Office Area Sales EST) to ensure sales efforts are coordinated complementary and not duplicative.

Responds to incoming catering opportunities for the hotel.

Identifies qualifies and solicits new catering business to achieve personal and hotel revenue goals.

Understands the overall market

competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the hotel based on market conditions and hotel needs.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Designs develops and sells creative catered events.

Maximizes revenue by upselling packages and creative food and beverage.

Manages catering sales revenue and operation budgets and provides forecasting reports.

Develops menus which drive sales.

Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

Participates in and practices daily service basics of the brand.

Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

Ensures successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

Interacts effectively with sales kitchen vendors competitors local community catering associations and other hotel departments in order to ensure guest satisfaction.

Executes and supports the companys Customer Service Standards and hotels Brand Standards.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company.

Gains understanding of the hotels primary target customer and service expectations; serve the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.

Develops a close working relationship with operations to ensure execution of strategies at the hotel level.

Additional Responsibilities

Performs other duties as assigned to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.

We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit St.

Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.

Beginning with the debut of The St.

Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility as well as our signature Butler Service.

We invite you to explore careers at St. Regis. In joining St. Regis you join a portfolio of brands with Marriott International.

Be where you can do your best work

begin your purpose

belong to an amazing global team and

become the best version of you.
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