Customer Service Specialist - Dubai, United Arab Emirates - Talent Pal

Description

Country UnitedArab Emirates Job Family Operations We show the world what peoplewant. Join GfK and help us shape tomorrow.As an NIQ company we are the worlds leading consumer intelligencefirm delivering the Full View on consumer behavior. We work toenable manufacturers and retailers better understand what consumersreally want. Our name has inspired trust for over 89 years becausewe take pride in discovering new pathways to sustainable growth forour clients our people and our planet. We are always looking foropenminded people who will grow with us push boundaries and pioneerdisruptive methods in market research data science technology andAI. If you share this passion to drive things forward and theintegrity to insist on doing things the right way well equip you totake your future into your own hands and play a leading role in ourstory. JobDescription Purpose of the Role

• Assures that all clients are receiving thehighest quality and professional standards services by achievingdata quality objectives.
• Coordinates anddevelops innovative solutions for highest level of data quality anddata reporting
• Deep dive in client queriesinvolving high volumes of data and meet dedicatedtimelines
• Coordinate with Global ServiceCenters to ensure operational execution of alldeliverables

Key Activities

• Analyze big volumes of data for quality andtrend issues by following standard workflows and predefined qualitychecks (QC)
• Responsible for deep diving inclient issues and queries for root cause and actioning on the samewithin defined timelines
• Support on globalcleanups and other adhoc panel quality topics
• Serve as a daytoday point of contact between the Global ServiceCenter and training them on data analysis QC ensuring thoroughchecks of their work and data quality.
• Assessand constantly improve quality standards productivity and processesand actively support where necessary in high complex dailytasks.
• Should follow all local requirementsas deemed necessary by the Operations Manager to facilitate asmooth operational excellence
• Cantroubleshoot prioritize and provide best quality work in achallenging and fast paced environment.
• Keenand able to learn new tools and enhance existingworkflows.

We are an ethical and honest company that is whollycommitted to its clients and employees. We are proud to be aninclusive workplace for all and are committed to equal employmentopportunity focusing on all of our employees reaching their fullpotential. Werespect and value every employee regardless of race ethnicitygender sex sexual orientation age personality experience culturefaith socioeconomic status or physical or mental disabilities. We endorse thecore principles and rights set forth in the United NationsDeclaration of Human Rights and the Social Charter of FundamentalRights of the European Union promoting the universal values ofhuman dignity freedom equality and solidarity. Learn more about how we aredriving diversity and inclusion in everything we do on: confidential At GfK we work collaboratively with our colleagues butoffer a flexible working approach including dividing our timebetween office & remote working as well as the opportunityto flex our working hours around team core hours.

We offer an exciting work environment that brings peopletogether. We encourage an entrepreneurial and innovative spirit andmake use of the latest digital technologies. We are looking forselfstarters who accept challenges and create solutions. Can there be a better place to take centerstage in the digital revolution We are excited to get to know you
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