Account Management Executive - Dubai - Merge Recruitment Agency

    Merge Recruitment Agency
    Merge Recruitment Agency Dubai

    6 days ago

    Default job background

    Job title: Customer Relationship Manager

    Description

    Job Description

    This role is responsible for developing and executing strategies to enhance client satisfaction, ensuring that all processes and systems are in place to deliver exceptional service.

    The successful candidate will oversee the Quality Control team, conducting snagging projects prior to handover, highlighting defects, and addressing concerns until physical handover.

    Responsibilities include:

    • Collaborating with Finance, Compliance, and Contracts Departments to resolve complex customer issues.
    • Providing timely responses to customer inquiries and resolving issues efficiently.
    • Managing walk-in guest complaints, installment collections, and property documentation transfers.

    The ideal candidate possesses strong analytical and problem-solving skills, with a minimum 12 years of experience in a relevant function, including managing customer escalations. Excellent communication and interpersonal skills, fluency in English, and a bachelor's degree from a reputable university are also required.

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