Software Developer Support - Dubai, United Arab Emirates - Subcool Trading LLC

Description

• Managing incidents and providing resolution within SLA.
• Categorize each issue and handling to their correct resolution team as well asfor development.
• Captures and review significant amount of data to provide problem resolutionand recommendations to determine if trends are occurring that may indicate aneed for action.
• Document procedures and technical resolution in a ticketing and in a technicalknowledge base

• Dubai: Reliably commute or planning to relocate before starting work (required)