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Manager – Contact Centre Jobs in Dubai - Transguard Group
Description
Manager – Contact Centre Jobs in Dubai | Transguard CareersJob Responsibilities:
Review the overall contact center strategy & develop the required business rules for the contact center and associated platforms (i.e. IVR setup) aligned to the objectives and goals.
Set the integration requirements between the contact center omni channels to deliver the best customer experience.
Set the end to end customer contact processes through the different omni channels in line with industry best practice.
Staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
Job Requirements:
Minimum 5 years' experience in defining and establishing contact centers or call centers in a service-oriented industryMinimum 7 years' experience in managing and reporting on cross functional teams within contact centerPrevious knowledge and experience in best practices and emerging trends in establishing contact centers in service-oriented industries, preferable aviation
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