Fraud Transaction Monitoring Officer - Dubai
2 days ago
Job description
JOB SUMMERY:
- Monitor and identify unusual activities on customer account, analyze usage pattern, follow-up with customers to verify usage and initiate recovery.
- To assist and educate customers proactively in using their account in the event of attempted fraud.
- To contact customers, arrange for account / MIB/RIB blocking, card blocking & replacements, and dispute claims.
- To assist the team in conducting sampling on retail credit applications.
- To protect the business from risk and exposure to losses, specifically against fraud.
- Suggest policy related recommendations in view of direct exposure to portfolio behavior in the business
Duties and Responsibilities:
- To handle daily transaction monitoring activity on system created alerts and reports generated by the unit and take appropriate action.
- To check and respond to transaction verification faxes/emails from member banks.
- Assist the manager in review of sample applications & liaise with other member banks to verify authenticity of non-account holders' details.
- Identify possible points of compromise by analyzing transaction history of fraud cases and taking preventive steps.
- Daily review of cards marked on temporary block due to suspected transactions and card replacements.
- Assist in fraud investigations (internally & externally).
- Calling and follow-up with customers, recording review details in the system.
- To assist customers in completing dispute forms and obtaining relevant documents.
- Liaise with other departments to obtain physical documents which are crucial for fraud investigations.
- Handling of replacements of suspected compromised cards.
- Co-ordinate with other departments, i.e. collections, credit initiation and Call Centre.
- To initiate recovery process with merchants and acquirers on fraud losses.
- Maintain details of fraud losses and files of the unit. Compile and Maintain daily Fraud Statistics.
- To assist the Manager in conducting UATs for the unit.
- To assist the Manager in creating daily and monthly MIS presentation for the management showing cases investigated and fraud trends.
- Maintain the files of the unit.
- Represent the FRM with the business units.
- Interact and maintain relationships with other business units in fraud investigations.
- To assist in monitoring the team performance & productivity.
• The jobholder is required to be on constant vigil. Suggest improvement & implement BMUAE Policy, procedures and staff codes of ethic
Qualifications and Experience
- Minimum of 2 years of experience in the area of transaction fraud monitoring or Call Centre.
- Bachelor's degree
- Good written and oral communications skills (bilingual preferred.)
- Strong analytical skills
- Good PC / Ms Office skills
- Ability to work under pressure and multi-tasking
Must Have UAE Residency
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