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- To ensure that the monthly forecasted food and beverage revenue figures are achieved for the outlet.
- To strictly adhere to the established operating expenses and that all costs are controlled for the outlet.
- To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
- To ensure that the outlet is managed efficiently according to the established concept statements.
- To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
- To assign responsibilities to subordinates and to check their performance periodically.
- To assist and coach in the operation and be visible during peak times.
- To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that the outlet is adequately equipped.
- To conduct and assist Stewarding Manager in monthly inventory checks on all operating equipment and supplies for the outlet.
- To control the requisitioning, storage and careful use of all operating equipment and supplies for the outlet.
- To conduct daily pre‐shift briefings to ambassadors on preparation, service and menu.
- To liaise with the Kitchen and Beverage department on daily operation and quality.
- To handle all guest complaints, requests and enquiries on food, beverage and service.
- To establish a rapport with guests maintaining good customer relationship and assisting to update guest history.
- To ensure that the outlet cashiering procedures is strictly adhered to.
- To ensure that a supervisor or Assistant Outlet Manager is always visible and available on duty during service time in the outlet.
- To identify in conjunction with the Director of Food and Beverage / Assistant Director of Food & Beverage / Assistant Food and Beverage Manager, market needs and trends.
- To monitor and analyze the menus and product of competitive restaurants and pool bars.
Outlet Manager - Ras Al Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery
