Spa Concierge, SPA - Dubai, United Arab Emirates - Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Position:
Spa Concierge, Spa & Wellness (Full time #537315)

Property / Office:
Mandarin Oriental Jumeira, Dubai

Location:
Dubai, United Arab Emirates

Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, perform Point of Sales activities including retail and checking in and checking out all guests in a professional manner.

Responsibilities:

Assist in the operations of all spa areas as required:
Spa Reception
Spa Retail Area
Consultation pods
Tea Lounges
Maintain the cleanliness of The Spa; in particular the reception & retail areas, consultation pods and tea lounge. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards.
Will be expected to aid therapists in setting up for treatments and clearing away after.
Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests' needs are of first importance.
Must be a team player and assist all spa and hotel colleagues where necessary.
Ability to perform opening and closing duties.
Must have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.
Must have good telephone skills and follow required telephone etiquette.
Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Senior Director of Spa & Wellness.
Ensure a warm friendly welcome to all guests at all times. Greet all guests upon their arrival, gives new guests tours of The Spa and offers return guests "reorientations". Courtesy to guests and colleagues at all times.
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
Communicate all messages promptly and to keep the Duty Manager informed as to any guests' incidents and dissatisfactions.
Assist in the smooth flow of the guests' journey throughout the day.
Must attend all training courses as deemed necessary.
Receive training to ensure that allrelevant legislation pertaining to the Safe, Sound & Sustainable standards are implemented and monitored within the spa & wellness.