Front Office Supervisor - Abu Dhabi, United Arab Emirates - Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group
Verified Company
Abu Dhabi, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

Position:
Front Office Supervisor (Full time #534648)


Property / Office:
Emirates Palace, Abu Dhabi


Location:
Abu Dhabi, United Arab Emirates


Responsibilities:


  • Plan and supervise the daytoday operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
  • Coordinates and monitors the work of direct subordinates and verifies that all receptionists wellgroomed in order to ensure clients' satisfaction and adherence to service standards.
  • Carry out training for new employees and on the job training. Motivates staff to bring about excellent performance.
  • Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
  • Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests' specific requirements are addressed in an efficient manner.
  • Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
  • Constant training of subordinates.
  • Supervise all cashier work of subordinates.
  • Update all on loyalty programme.
  • At the end of shift, do handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation.
  • Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function.

Skills & Qualifications:


  • University or College degree
  • Previous experience in the same role in a luxury hotel is preferred
  • Wellgroomed, professional appearance
  • Outstanding written and verbal communication skills
  • Physically agile, and able to stand for extended periods
  • Dynamic and energetic

Advertised: 11 Apr 2023 Arabian Standard Time

Applications close: 31 May 2023 Arabian Standard Time
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