Team Leader - Dubai, United Arab Emirates - APEX SOFTWARE

APEX SOFTWARE
APEX SOFTWARE
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Roles and Responsibilities

  • Meet Sales Targets
  • Individual and team
  • Lead a team of customer care representatives in a service industry.
  • Coach and mentor team members to improve their performance and meet or exceed targets.
  • Develop and implement training programs to enhance the skills and knowledge of the team.
  • Monitor and analyze team performance metrics to identify areas for improvement and implement corrective actions.
  • Manage escalated customer complaints and ensure timely resolution.
  • Foster a positive and inclusive team culture that promotes collaboration and employee engagement.
  • Provide regular feedback and performance evaluations to team members.
  • Bachelor's degree in a related field such as Business Administration or Customer Service Management.
  • Minimum of 5 years of work experience in a customer care environment.
  • Minimum of 3 years of work experience in team leading.
  • Strong knowledge of customer service principles and practices.
  • Excellent leadership and team management skills.
  • Proven track record of meeting or exceeding targets and driving performance improvement.
  • Excellent communication and interpersonal skills.
  • Ability to handle and resolve customer complaints effectively.
  • Proficiency in English & Hindi language (written and verbal).

Language:
Hindi (mandatory) & English


Pay:
AED5, AED7,000.00 per month


Experience:

Team Leading: 1 year (required)


Language:


  • Do you know Hindi? (required)
More jobs from APEX SOFTWARE
See all jobs of APEX SOFTWARE