Collections Specialist - Abu Dhabi Emirate
1 day ago
Job description
About Us:
We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.
We are seeking a diligent and experienced Collections Officer to oversee our collection operations. The ideal candidate will be responsible for ensuring timely payments from clients, maintaining positive client relationships, and adhering to all compliance standards. This role is crucial for maintaining healthy cash flow and requires a professional with excellent communication and negotiation skills.
Key Responsibilities:
Collection Operations:
- Proactively contact clients before their payment due dates to prevent delays and accounts from becoming overdue.
- Systematically follow up with clients on outstanding balances, including installment plans and final settlements.
- Issue payment reminders and overdue notices on a weekly and monthly basis.
- Clearly communicate payment due dates, penalty structures, and company policies to clients.
- Professionally negotiate payment plans with clients who are experiencing difficulties.
- Notify clients of potential penalties and subsequent actions (e.g., legal steps, termination) that will be taken if payments are not received.
- Initiate termination requests for delinquent clients or units as per company policy.
- Ensure all payment receipts, deferral agreements, and legal notices are accurately documented and filed in the company's database.
- Manage the end-to-end collection process to ensure clients fulfill their financial obligations.
- Generate and submit regular reports on collection activities, outstanding balances, and cash flow status to the Team Leader, Collection Manager, and Head of CRM.
Client Communication & Relationship Management:
- Conduct client follow-ups through multiple channels, including phone calls, emails, WhatsApp, and in-person meetings.
- Maintain strong, professional relationships with clients while firmly enforcing payment terms.
Compliance & Strategy:
- Ensure all collection activities strictly adhere to legal regulations and internal company policies.
- Follow the established collection strategy, goals, and objectives set by the management.
Reporting & Analysis:
- Prepare and present regular (weekly, monthly) collection reports as required.
- Generate detailed monthly collections reports based on EPMS collected and realized payments.
- Ensure the accuracy and completeness of all reports submitted by junior collections staff.
- Monitor and report on collections activity and outstanding balances weekly, using the data to prioritize follow-up actions.
Professional Development & Collaboration:
- Attend training sessions to continuously improve collection techniques and knowledge.
- Collaborate effectively with other departments (e.g., Finance, Legal, Sales, Customer Service, Handover) to align processes and ensure streamlined operations.
Qualifications and Requirements:
- Bachelor's degree in business, Finance, or a related field.
- Minimum of 2 years of experience in a collections role in Real estate.
- Prior experience in the real estate sector is required.
- Experience in real estate development or property management is highly desirable.
- Strong understanding of real estate payment structures and cycles.
- Excellent communication, negotiation, and conflict-resolution skills.
- Proficiency with collection and property management software (e.g., Yardi, MRI, QuickBooks).
- Strong problem-solving abilities with a focus on customer service and relationship management.
- Candidates with real estate experience will be given priority.
What We Offer:
- Competitive salary and commission-based incentives.
- A dynamic and professional work environment.
- Career growth opportunities in a leading real estate firm.
If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we'd love to hear from you
How to Apply:
Send your resume to "
Collections Officer – Real Estate
."
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