Regional Account Manager - Dubai, United Arab Emirates - CEQUENS

    CEQUENS
    CEQUENS Dubai, United Arab Emirates

    1 week ago

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    Full time
    Description

    We are seeking a dynamic and qualified Sr. Sales Account Manager to join our innovative team in the fast-paced realm of Communication Platform as a Service (CPaaS). In this role, you will play a pivotal part in developing enduring relationships with clients while spearheading sales initiatives. As a Sales Account Manager, you will be tasked with not only meeting but exceeding customer expectations by addressing their needs promptly and ensuring a positive overall customer experience. The ideal candidate possesses outstanding communication and negotiation skills, coupled with a strong customer service orientation. Ultimately, we are looking for an individual who can contribute to the growth of our business by fostering successful, long-term client relationships.

    Responsibilities


    • Achieve quarterly and annual target set for his/her territory or named account


    • Manage and nurture a diverse portfolio of accounts to achieve sustained success.


    • Cultivate positive and lasting relationships with clients, acting as their primary point of contact.


    • Address individual customer needs with a proactive and solution-oriented approach.


    • Expand our business footprint by leveraging existing and potential customer networks.


    • Resolve conflicts efficiently and provide timely solutions to customer issues.


    • Provide guidance and supervision to account representatives to drive sales growth.


    • Regularly report on the status of accounts and transactions


    • Set, communicate, and track sales account targets, aligning them with company objectives.


    • Monitor key sales metrics, including quarterly sales results and annual forecasts.


    • Recommend strategic actions to enhance sales performance and identify opportunities for growth.

    Requirements


    • Proven track record of success in Sr. Sales Account Management


    • Mandatory experience in the UAE and GCC markets


    • Minimum sales experience of 8 years


    • Proficiency in both English and Arabic languages is must.


    • Hands-on experience in sales with a demonstrated ability to deliver excellent customer experiences.


    • Familiarity with CRM software and proficiency in MS Office, particularly MS Excel


    • Solid understanding of sales performance metrics


    • Exceptional communication and negotiation skills


    • Bachelor's degree in business administration, Marketing, or a related field


    • Business acumen with a problem-solving attitude and a proactive approach to challenges