Director of Operations - Dubai
14 hours ago
Job description
Role Overview
As the Director of Operations at Payfuture, you will own the end-to-end operational strategy and execution across markets, ensuring seamless, scalable, and compliant processes. You will identify gaps, improve workflows, and standardise operations to support fast growth, while collaborating closely with Product, Compliance, Finance, and Sales teams. Your mandate is to make Payfuture's operations a competitive advantage.
Key Responsibilities
1. Operational Oversight & Excellence
- Own the end-to-end operations function: merchant onboarding, settlement, FX/net-off, reconciliation, and EMI operations.
- Continuously audit processes to identify gaps, bottlenecks, and risk exposures.
- Design, implement, and enforce operational policies, SLAs, and KPIs across teams and markets.
- Ensure operational readiness for new product launches and corridor expansions.
2. Cross-Functional Coordination
- Partner with Product to ensure operational feasibility and efficiency in new features or corridors.
- Work with Compliance/AML and Risk teams to embed regulatory requirements into daily operations.
- Collaborate with Finance/FinOps to monitor corridor profitability, transaction costs, and margin leakage.
3. Merchant Experience & Scalability
- Reduce merchant onboarding time and improve overall operational satisfaction.
- Standardise workflows to support rapid merchant scaling and international expansion.
- Implement automation tools with AI/data teams to streamline compliance checks, KYC/AML, and FX reconciliation.
4. Team Leadership & Culture
- Lead, mentor, and scale operations teams across multiple markets.
- Foster a culture of accountability, speed, and process excellence.
- Build operational dashboards and reporting frameworks to monitor KPIs, trends, and risk exposure.
What Makes You a Good Fit
- 8–12+ years in operations or fintech payments, with experience in cross-border payments, EMI, or FX.
- Proven track record of building scalable operations and operational excellence in fast- growing companies.
- Strong understanding of regulatory, compliance, and risk requirements across multiple markets.
- Experience leading cross-functional teams and implementing process improvements at scale.
- Commercially aware: understands the impact of operational efficiency on margins, corridor growth, and merchant ROI.
- Highly organised, detail-oriented, and proactive in identifying and closing operational gaps.
- Aligned with Payfuture's values of Belief, Positivity, Accountability & Ownership, Speed, and Execution.
Similar jobs
We are currently hiring an Operations Director for our client in Dubai with strong regional presence. · ...
2 weeks ago
+We have once again exclusively partnered with a leading financial services organisation who are building a groundbreaking new venture in the UAE. · ...
4 weeks ago
As the Director of Operations, you will lead affiliate operations in entertainment and leisure markets primarily in Middle East area. · ...
2 weeks ago
This is not a project management role and it is not a lifestyle job. It is a senior leadership role for someone who wants responsibility, pace, pressure, and the opportunity to help navigate a business through a significant transformation. ...
1 month ago
Insignia Group of Companies is seeking an experienced Operational Director to lead and scale its Travel Department operations. · ...
1 week ago
· Position Overview: · Do you love tech , but have a passion for people too ? As the Director of Operations, you will lead and oversee affiliate operations in the entertainment and leisure markets primarily in the Middle East area. The ideal candidate will possess exceptional le ...
11 hours ago
Do you love tech , but have a passion for people too ? As the Director of Operations, you will lead and oversee affiliate operations in the entertainment and leisure markets primarily in the Middle East area. · ...
1 month ago
This Director of Operations role involves managing operational platforms for efficient delivery of FM and EM services in regional markets. · ...
1 month ago
The Operations Manager is responsible for overseeing and optimizing the company's day-to-day operational activities to ensure efficiency quality compliance and scalability. This role involves managing processes people and resources to support business objectives and continuous im ...
4 weeks ago
Eaton has been a key player in the Middle East for 40 years. Last year we announced the construction of new sustainable campus in Dubai which will bring together our commercial manufacturing and support functions providing room for future growth. · ...
2 days ago
The Operations Manager is responsible for overseeing day-to-day operational activities to ensure efficiency quality compliance scalability managing processes people resources support business objectives. · ...
3 weeks ago
The Operations Manager is responsible for overseeing and optimizing the company's day-to-day operational activities to ensure efficiency, quality, compliance, and scalability. · ...
1 month ago
This is a full-time on-site role for a Group Operations Director based in Dubai. The Group Operations Director will be responsible for managing the day-to-day operations of the company. · ...
1 week ago
We are seeking an experienced Director of Operational Resilience to join a rapidly growing financial services business based in Dubai. · ...
1 week ago
We are seeking an experienced Director of Operational Resilience to join a rapidly growing financial services business based in Dubai. · Regulatory Implementation: Lead the delivery of operational resilience programs in alignment with UAE Central Bank's new operational risk manag ...
2 days ago
The Group Operations Director oversees bulk operations, production, and reliability across Gulf Cryo's ASU and CO₂ plants, ensuring safe, efficient, and cost-effective performance. · Oversee bulk gas production across Gulf Cryo facilities. · Ensure production reliability and equi ...
1 day ago
Job summary The Executive Director of Operations is responsible for providing strategic leadership and integrated oversight of HR & Admin functions across the organization supporting the achievement of strategic objectives. · The role ensures operational excellence workforce effe ...
1 month ago
We are looking for an experienced Director of Retail Operations to organize and oversee the operations of our stores. · ...
1 day ago
We are seeking an experienced Director Business Operations to serve as a strategic partner to the General Manager for the Middle East region. · ...
2 weeks ago
We are seeking a senior finance leader who combines strategic vision with hands-on execution to establish and grow the Finance Organization. As VP/Director of Finance, you will build and operate the core financial infrastructure from the ground up (for both: crypto custody + exch ...
2 weeks ago