Event Planning Manager - Dubai, United Arab Emirates - Talent Pal

Description

JOB SUMMARY:

Responsible for preparing all eventdocumentation and coordinates with Sales property departments andcustomer to ensure consistent high level service throughoutpreevent event and postevent phases of property events. Thisposition primarily handles events of average complexity. Ensurestheir property events have a seamless turnover from sales toservice back to sales. Recognizes opportunities to maximize revenueopportunities by upselling and offering enhancements to createoutstanding events.

CANDIDATE PROFILE:

Education and Experience:

• High school diploma or GED; experienced (12years of experience) in the event management or relatedprofessional area. OR
• 2year degree from anaccredited university in Hotel and Restaurant ManagementHospitality Business Administration or related major; at least 1year experience in the event management or related professionalarea required.

CORE WORKACTIVITIES:

Managing Event Logistics andOperations:

• Ensures that eventsprogress seamlessly by following established procedurescollaborating with other employees and ensuring accuracy.
• Greets customer during the event phase andhandsoff to the Event Operations team for the execution of details.
• Adheres to all standards policies andprocedures.
• Ensures billing accuracy andconducts bill reviews with the clients prior to processing thefinal bill.
• Manages group room blocks andmeeting space for average to largesized assigned groups.
• Identifies operational challenges associatedwith his/her group and determines how to best work with theproperty staff and customer to solve these challenges and/ordevelop alternative solutions.
• Uses his/herjudgment to integrate current trends in event management and eventdesign.
• Acts as liaison between fieldsalesperson and customer throughout the event process (preeventevent postevent).
• Participates in customersite inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meetbusiness needs.
• Solicits feedback from theproperty departments to identify areas for improvement to enhancethe Event Planners experience.

Ensuring and Providing Exceptional Customer Service:

• Delivers excellent customer servicethroughout the customer experience and encourages the same fromother employees.
• Empowers employees toprovide excellent customer service.
• Sets apositive example for guest relations.
• Coordinates and communicates event details both verbally and inwriting to the customer and property operations.
• Makes presence known to customer at all times duringthis process.
• Oversees his/her customerexperiences from file turnover through the post event phase untilturnover back to sales.

Followsup with customer postevent.

• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance thecustomer experience.
• Stays available tosolve problems and/or suggest alternatives to previousarrangements.
• Works to continually improvecustomer service by integrating obtained feedback and personaljudgment into action plans.
• Emphasizes guestsatisfaction during all departmental meetings and focuses oncontinuous improvement.
• Interacts withguests to obtain feedback on product quality and service levels.
• Ensures hourly employees understandexpectations and parameters for event activities.

Leading Event Management Teams:

• Conducts formal pre and postevent meetings asrequired to review/communicate group needs and feedback.
• Leads formal preevent and postevent meetingsfor average to largesized assigned groups.
• Facilitates various meetings as he/she perceives necessary (BanquetEvent Order meeting block review etc).

Supporting and Coordinating with the Sales and MarketingFunction:

• Assists in the salesprocess and revenue forecasting for customer groups.
• Upsells products and services throughout the eventprocess.
• Forecasts group sleeping rooms andevent revenue (catering and audio visual) for his/her groups.

Conducting Human ResourcesActivities:

• Reviews comment cardsand guest satisfaction results with employees.
• Observes service behaviors of employees and providesfeedback to individuals and/or managers.
• Assists in the development and implementation of corrective actionplans.
• Take initiative to use his/herexperience to improve service performance according to his/herevaluation of the issue and resolution.
• Works with the property staff and customers to address operationalchallenges associated with his/her group.
• Performs other duties as assigned to meet business needs.

Marriott International is anequal opportunity employer. We believe in hiring a diverseworkforce and sustaining an inclusive peoplefirst culture. We arecommitted to nondiscrimination on any protected basis such asdisability and veteran status or any other basis covered underapplicable law.