Manager Leisure Travel and Mice - Dubai, United Arab Emirates - Business Travel

Business Travel

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

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Description

It's multifunctional role, the job scope is covering Products, Suppliers, Customers, Sales and Marketing, Fulfilment and Service Delivery.

Key Responsibilities:

Responsible for developing Leisure Travel, and both inbound / outbound MICE.
Revenue Projections based on rationale, assumptions, basis and working notes.
Primary key contact for Leisure Travel, both inbound /outbound MICE and business events.
Regular R&D for new avenues and niche destinations which will entice the corporate customers, equal importance to the traditional and conventional destinations
Relationship Management with various groups a) internal stakeholders b) suppliers c) national tourism offices and other regulatory bodies
Proactively identify new account/customer, and business opportunities.
Manifest a Calendar of prime business events which are commercially important, target and capture some share from each of these events. Workout a realistic mix comprising of trade fairs, exhibitions, congresses, symposiums etc.
Communicate value propositions to the clients through bids, proposals, quotations and programs.
Business / Customer acquisition manage pipeline, sales projections and closing of sales.
Cultivate and nurture strong business relationship with key corporate decision makers of the corporate customers.
Arrange site inspection trips at probable or selected destination, evaluation of property, facilities and services.
Define Standard Quality Levels (SQLs), rollout robust SOP for the service delivery covering quality checks at each of the steps.
Drive timely resolutions of customer issues and complaints with corrective and preventive measures, rollout robust SOP for the service break downs and service recovery.
Overseas trips or travel if the business demands.
GAP analysis for the loss of business, and outline measures to close the gap with welldefined time line.
Coach and guide team members an ongoing exercise with regular intervals.

Core Competencies:

Excellent communication skills
Good commercial acumen, meticulous and detail oriented, drive for results and growth.
People Management Skills
Resilience and Adaptability

Qualifications:
Graduate or Post Graduate in Business or Tourism.

Experience:

Minimum 5-10 experience of UAE or Gulf of Leisure Travel, Events and MICE with a leading travel management company.

Languages:
Fluency in English is mandatory, Arabic and or European Languages is an advantage.