Call Centre Executive - Dubai, United Arab Emirates - IIQAFGROUP

Description

Responsibilities

• Handle inbound and outbound calls ina timely and efficient manner
• Provideexceptional customer service by addressing customer inquiries andconcerns with professionalism
• Record accurateand detailed customer information into thedatabase
• Resolve customer complaints and issuesthrough active listening and problem-solvingskills
• Offer appropriate solutions andalternatives to ensure customersatisfaction
• Collaborate with other teammembers to achieve individual and teamgoals
• Maintain a high level of knowledge aboutcompany products and services
• Follow all callcenter policies and procedures to ensure compliance withregulations
  

Requirements

• High school diploma orequivalent
• Previous experience in a call centeror customer service role preferred
• Excellentcommunication skills, both verbal andwritten
• Strong computer literacy, withproficiency in MS Office applications
• Abilityto multitask and handle multiple callssimultaneously
• Strong problem-solving skillsand ability to think on your feet
• Flexibilityto work evening and weekend shifts asrequired
• Ability to remain calm and patient inhigh-pressure situations