Follow NSSW standards at all customer touchpoints.
Attend to high-profile and major fleet customers.
Greet customers promptly and understand their requirements.
Conduct proper inventory of the customer's vehicle and record requirements accurately.
Update and maintain the customer database.
Re-confirm job requirements, repair details, costs, and delivery times, obtaining customer approval.
Arrange test drives jointly with the customer when required.
Provide clear and legible job advice and create job cards.
Follow up on job progress and provide timely feedback to customers regarding additional repairs or delays, obtaining approvals.
Brief customers on warranty and service contract coverage.
Promote service contracts and other service products (upselling).
Ensure job cards are closed promptly.
Ensure vehicles are cleaned and ready for delivery as promised.
Notify customers in advance in case of delays.
Receive customers at delivery, explain the jobs carried out and charges, process payment, and hand over the vehicle.
Achieve financial and non-financial targets (labour sales, CSI, RO numbers, service campaign targets, etc.).
Develop and maintain long-term customer relationships to enhance retention.
Handle customer complaints promptly and escalate to superiors as required.
Respond to customer queries in a timely manner.
Ensure pending job cards are closed within the required timeframe.
Degree or three-year Diploma in Automobile or Mechanical Engineering.
Minimum 3 years' practical experience with automotive dealers in a similar role.
Excellent customer handling and negotiation skills.
Strong knowledge of vehicle systems, repairs, and maintenance services (preferred within the automotive industry).
Exceptional customer service, communication, and interpersonal skills.
Strong organisational and multitasking abilities.
Ability to manage time effectively and prioritise tasks in a fast-paced environment.
Proficiency in Microsoft Office Suite and service management software (preferred).
Excellent command of English; Arabic is desirable.
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Service Advisor - Dubai, Dubai, United Arab Emirates - AWR
Description
DescriptionJob Purpose
The Service Advisor is responsible for assisting customers with their service needs, providing detailed information about services offered, managing service schedules, and ensuring a smooth customer experience from drop-off to pick-up. Acting as the liaison between customers and the service department, the Service Advisor ensures customer satisfaction and operational efficiency.
Key Responsibilities
Educational Qualifications
Work Experience
Competencies
Languages
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Service Advisor
Only for registered members Dubai, Dubai
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Service Advisor
Only for registered members Dubai
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Service Advisor
Only for registered members Dubai
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Service Advisor
Only for registered members Dubai
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Service Advisor
Only for registered members Dubai
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Service Advisor
Full time Only for registered members Dubai
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Service Advisor
Caliberly- Dubai, United Arab Emirates
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Service Advisor
Only for registered members Dubai, Dubai
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Service Advisor
Only for registered members Dubai, Dubai
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Service Advisor
Only for registered members Dubai
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Service Advisor
Apt Resources- Dubai, United Arab Emirates
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Service Advisor
Only for registered members Dubai
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Service Advisor
Only for registered members Dubai, Dubai
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Service Advisor
Al Ghurair- Dubai, United Arab Emirates
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Service Advisor
Only for registered members Dubai, Dubai
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Service Advisor
Only for registered members Dubai
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Service Advisor
Only for registered members Dubai, Dubai
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Service Advisor
Only for registered members Dubai, Dubai
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Service Advisor
Only for registered members Dubai, Dubai
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Service Advisor
AWR- Dubai, Dubai, United Arab Emirates