Customer Relations Manager - Abu Dhabi, United Arab Emirates - Directsb FZ LLC

Directsb FZ LLC
Directsb FZ LLC
Verified Company
Abu Dhabi, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Key Responsibilities:

  • Address customer inquiries, complaints, and feedback in a timely and empathetic manner.
  • Conduct outbound calls to follow up with customers and ensure their needs are met.
  • Update and maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Continuously strive to enhance the customer experience and exceed expectations.

Requirements:


  • Fluency in both Arabic and English languages is essential.
  • Proven experience in customer service or related field.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities and attention to detail.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in Microsoft Office and customer relationship management (CRM) software.
  • Previous experience in a managerial or supervisory role is preferred.
  • Knowledge of the Abu Dhabi market and cultural nuances is advantageous.
To apply, please submit your resume and cover letter detailing your relevant experience and language proficiency.


Experience:


  • Sales: 2 years (required)

Language:


  • Arabic (required)
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